Neon Sign Customiser

Return Policy

Standard orders take between 2-3 weeks, including shipping. We've partnered up with multiple, reliable carriers for the shipment of your neon sign, including DHL, TNT, FedEx or UPS. We select the most optimised shipping company for your product to arrive fast and safely. Orders will only be shipped to the shipping address provided on your invoice. So please make sure your address is correct. 

The speed of manufacturing is determined by two factors: 1. How large your neon is and 2. How complex the design of your neon is. Please email us at info@theneoncow.co.uk directly to add fast-tracking to your order, as this option is not available at online checkout.

Return Policy

At NeonCow, every neon sign we create is custom-made just for you, which means all sales are final, and we do not accept returns on bespoke products.

Damages & Issues

We take great care in crafting and shipping your neon sign. However, if your order arrives damaged, defective, or incorrect, please contact us immediately at info@theneoncow.co.uk, and we’ll work swiftly to make it right.

Exchanges & Refunds

As all our products are made to order, we do not offer exchanges or refunds unless the item is damaged or incorrect upon arrival.